News Archives - Aqueria International – Lottery Consultants

Aqueria Offers Strategic Workshops for Lottery Operations

Kon Kalemis — Wed, 10 Apr 2024 08:40:41 +0000

Aqueria International is offering a limited series of strategic workshops for lottery operations, designed for mid and senior-level lottery professionals. These sessions are tailored to address real-world challenges faced by lottery teams — from engaging younger demographics to introducing new, more resonant prize draw models.

Our workshops are practical, vendor-neutral and structured around the specific operational context of each participating lottery.

Core topics include:

Industry trends and emerging formats
Player acquisition and retention
Digital marketing and customer behavior
Game development and product positioning
ROI-focused benchmarking and platform integration

We can host workshops either remotely or on-site at your headquarters, depending on your preferences and needs. This flexibility allows teams to engage meaningfully without disruption to day-to-day operations.

Our strategic workshops for lottery operations are tailored to each organization’s unique needs and are delivered with actionable insights. We are confident that the need for targeted, strategic dialogue within the lottery sector is strong — particularly as operators face growing competition and evolving consumer expectations.

Workshops are being scheduled on a case-by-case basis through the end of June. If you believe your organization could benefit from a focused, informal discussion around innovation and performance strategy, feel free to contact us for an obligation free introduction.

For a real-world example of innovative prize draw thinking, explore our PaaLs platform article and watch the introductory video on YouTube.

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From Camelot’s Legacy to Allwyn’s Vision

Kon Kalemis — Thu, 14 Mar 2024 12:06:29 +0000

UK NATIONAL LOTTERY’S NEW ERA: A JOURNEY OF TRANSFORMATION

The Revista Casino article From Camelot’s Legacy to Allwyn’s Vision distributed at the ICE Conference in London, reflects the profound shift in the UK lottery landscape following Allwyn’s acquisition of Camelot. Experts from across the industry—including Aqueria Lottery Consultants Matt Osgood and Kon Kalemis—were invited to provide insight into this transition. Key themes include regulatory realignment under the UK Gambling Act Review, updated retail strategies, and digital modernization. From enhanced player protection to streamlined operations, this evolution positions the National Lottery for long-term innovation. The article also explores lessons relevant to emerging markets and offers forward-looking commentary on how strategic transitions like this can shape the future of state-operated lotteries globally.

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Announcing the development of Virtual Gaming Assistants

Kon Kalemis — Tue, 26 Nov 2013 15:46:17 +0000

Aqueria International & CodeBaby have recently signed a partnership agreement for the development of “Interactive Virtual Gaming Assistants” that will service the Gaming & Lotteries Industry.

Interactive Virtual Gaming Assistants deliver an emotional connection with Players empowering operations to:

Enhance the Player’s Interactive experience
Build on Brand Integrity and Trust
Maximize conversion performance
Reduce Call-Centre workloads
Support Marketing activities
Comply with market Regulations

Please see our video introduction – Interactive Virtual Assistants.

For a Power Point presentation – Products & Services – Aqueria International Gaming & Lottery Services at the bottom of the page.

All this and much more without interfering with a site’s transactional processing speed.

The post Announcing the development of Virtual Gaming Assistants appeared first on Aqueria International – Lottery Consultants.

Launch of AgentsLive

Kon Kalemis — Wed, 06 Feb 2013 14:46:11 +0000

Aqueria International in conjunction with Digimagix has launched a multilingual operating platform – AgentsLive that supports and enhances the level of customer service provided by the Lottery’s land-based distribution network.

AgentsLive provides:

Lottery Games results

Traditional Draw Games and Rapid Draw Games (Bingo, Keno)
Sports Betting Live Score feeds:
Alerts – odds changes, game suspensions / delays, cards, half-time/full-time score, etc.
Games Content
- Jackpots, Upcoming events, new product launches
- Sports Book – Pre-match, Live, Ante Post, Events/Results Archive (Event Odds, time/date, League / Tournament)
- Event, Team and League Statistics
- Event outcome predictive services and Odds Market trends (Optional)

Lottery Administration tools to deliver

Agent Training Videos
“How-to-play” videos
Lottery news/alerts to Agents – Direct communication to any number of retailers (one, groups, all)
Cross-promotional and Marketing activities to customers
Community news
Lottery WebTV and /or Entertainment programmes (Optional)
Corporate social responsibility and responsible gaming information.

Agent Administration tools enabling

The display of selected fields and/or web-TV programs on a number of TV screens (irrespective of size) within an Agency
The display of Local Community news / announcements
The creation of automated printouts with Game results, promotional material, etc.

AgentsLive aims to bridge the services gap between a Lottery’s Operation and its land-based retail customer. Inspired by the Interactive Channel’s customer interface, it empowers both the Lottery’s marketing teams and the Lottery’s Agencies to enhance the retail customer’s experience.

For a power point presentation visit: Products & Services – Aqueria International Gaming & Lottery Services at the bottom of the page.

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