Aqueria International in conjunction with Digimagix has launched a multilingual operating platform – AgentsLive that supports and enhances the level of customer service provided by the Lottery’s land-based distribution network.
Lottery Games results
- Traditional Draw Games and Rapid Draw Games (Bingo, Keno)
- Sports Betting Live Score feeds:
- Alerts – odds changes, game suspensions / delays, cards, half-time/full-time score, etc.
- Games Content
- Jackpots, Upcoming events, new product launches
- Sports Book – Pre-match, Live, Ante Post, Events/Results Archive (Event Odds, time/date, League / Tournament)
- Event, Team and League Statistics
- Event outcome predictive services and Odds Market trends (Optional)
Lottery Administration tools to deliver
- Agent Training Videos
- “How-to-play” videos
- Lottery news/alerts to Agents – Direct communication to any number of retailers (one, groups, all)
- Cross-promotional and Marketing activities to customers
- Community news
- Lottery WebTV and /or Entertainment programmes (Optional)
- Corporate social responsibility and responsible gaming information.
Agent Administration tools enabling
- The display of selected fields and/or web-TV programs on a number of TV screens (irrespective of size) within an Agency
- The display of Local Community news / announcements
- The creation of automated printouts with Game results, promotional material, etc.
AgentsLive aims to bridge the services gap between a Lottery’s Operation and its land-based retail customer. Inspired by the Interactive Channel’s customer interface, it empowers both the Lottery’s marketing teams and the Lottery’s Agencies to enhance the retail customer’s experience.